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Knowledge base
General
Order
7
Secure shopping in all of our online Shops
How does the order process work in the online shop?
How do I order an upgrade ?
How do I order VAT exempt products? (EU only)
Why do I have to enable cookies in my web browser?
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Download
2
I am receiving the message "You have no downloads available".
I cannot download the purchased software. How can I download my software?
Delivery
2
When will I receive my product?
How can I return the package in case of wrong or damaged delivery?
Service
7
Contact Details Customer Service
I haven’t received an order confirmation
The access details supplied are not being accepted.
The serial number (license number) supplied is not being accepted.
What can I do to prevent data loss?
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Payment
11
How do I pay by credit card?
How does Bank Transfer (Payment in Advance) work?
How do I make a transaction via PayPal?
I cancelled my order – when will I be reimbursed for the purchase price?
What are Verified by Visa & MasterCard SecureCode ?
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Registry
0
Technical Support
0
Login
0
Refund
0
Payment IVA
0
Payment Method
0
Delivery / Return
0
Cancellation
0
Logistic / Service
0
CyberLink
Recommended by CyberLink
6
Technical Support and Product Information
The activation key supplied is not being accepted.
On this online shop, the Japanese consumption tax is to be applied from October 1, 2015 due to the Consumption Tax Act was partially amended.
I am receiving the message "You have no downloads available".
Money Back Guarantee - CyberLink
See all 6 articles
Order
4
How do i get an invoice for my order?
How does the order process work in the online shop?
I cancelled my order – when will I be reimbursed for the purchase price?
How to purchase a Backup Disc for my order ?
Delivery
13
I haven’t received an order confirmation
When will I receive my product?
How does the order process work in the online shop?
How does Bank Transfer (Payment in Advance) work?
What can I do to prevent data loss?
See all 13 articles
Payment
8
I cancelled my order – when will I be reimbursed for the purchase price?
Money Back Guarantee - CyberLink
When will I receive my product?
How does Bank Transfer (Payment in Advance) work?
How do I pay by credit card?
See all 8 articles
CyberLink
0